Question 1

How quickly can you respond to emergencies?

Accepted Answer

We aim to be on site within 2 hours of your call across Shepperton, Walton, Weybridge, Chertsey and Staines — 24 hours a day, 365 days a year.

Question 2

Do you offer a warranty?

Accepted Answer

Yes — every job comes with a 5-year workmanship warranty, plus the full manufacturer warranty (often 25 years+) on materials we install.

Question 3

Are you insured?

Accepted Answer

Fully. We carry £5m public liability cover and full employer’s liability insurance. Certificates available on request.

Question 4

What areas do you cover?

Accepted Answer

Shepperton (TW17), Walton-on-Thames, Weybridge, Addlestone, Chertsey, Staines, Sunbury, Egham, Ashford and Hampton.

Question 5

How much does a roof inspection cost?

Accepted Answer

£95 for a full inspection and written report — and we waive the fee entirely if you go on to book repairs with us.

Question 6

Can you fix leaks in winter?

Accepted Answer

Yes. Emergency repairs run 365 days a year. We carry weatherproofing kits to make any roof watertight even in heavy rain or snow.

Question 7

What’s the difference between repair and replacement?

Accepted Answer

Repairs handle isolated issues — slipped tiles, failed flashing, blocked gutters. Replacement is recommended when underlying felt or battens have failed across most of the roof. Our inspection report tells you which you need, and we’re honest about it.

Question 8

Do you handle insurance claims?

Accepted Answer

Yes — we provide written reports, photos and itemised quotes formatted for insurance assessors, and we’re happy to liaise directly with your insurer if you’d like.

Question 9

How long does a roof repair take?

Accepted Answer

Small leak repairs: 1–3 hours. Flat roof patches: half a day. Full re-roof on an average semi-detached: 7–10 working days, weather permitting.

Question 10

What if I’m not satisfied?

Accepted Answer

We back every job with a 30-day satisfaction promise. If anything isn’t right, we come back and fix it — no quibbles, no extra cost.

Service	Price range	Typical timeline
Emergency call-out	From £150 + materials	Same day, 24/7
Roof inspection & report	£95 (waived if you book repairs)	Within 1 week
Tile / slate leak repair	£200 – £500	Same / next day
Flat roof repair	£300 – £1,500	1 – 3 days
Chimney lead flashing	£400 – £900	1 – 2 days
Gutter cleaning (full house)	£95 – £180	Same day
Full pitched re-roof	Free written quote	1 – 3 weeks
EPDM flat roof install	From £85 / m²	1 – 4 days

Transparent pricing. No surprises.

Questions Surrey homeowners ask us most

Roof leak, storm damage, or planning a replacement?